Refund Policy.

1. Scope of this policy

This policy applies to services purchased from Meshman Studio, including 3D animation, character animation, modeling, character design, rigging, texturing and shading, environment design, product animation, explainer videos, and related production services.

2. Project deposits and advance payments

Some projects require an advance payment or deposit before production begins. This reserves production time and may cover planning, preparation, and initial work.

• If you cancel before any project work has started, contact us as soon as possible. Any refundable amount will be assessed against the project agreement and any costs already incurred.
• Once work has started, the portion of the payment relating to completed work, reserved production time, or costs already incurred may not be refundable.
• Any project-specific deposit or advance-payment terms stated in your quotation or agreement will take precedence where applicable.

3. Work in progress and milestone payments

For projects divided into milestones, payments for milestones already completed or approved are generally non-refundable. If a project is cancelled partway through production, we will review the work completed, the current milestone, any approved expenses, and the terms agreed for that project before calculating any amount that may be due or refundable.

Where appropriate, we can provide a summary of completed work and the payment status for the project.

4. Revisions and change requests

Revisions included in the original scope will be handled according to the quotation or project agreement. Requests that change the approved brief, style, duration, characters, scenes, or deliverables may be treated as additional work and may require an updated quote.

A disagreement about a revision or a request outside the agreed scope does not automatically qualify for a refund. Please contact us so we can review the request and agree on the next steps.

5. Final deliverables and digital files

Because our deliverables are custom digital assets and production work, payments for completed and delivered work are generally non-refundable once the agreed files or final deliverables have been supplied, except where a refund is required by applicable law or expressly agreed in writing.

Please review the deliverables against the agreed project scope and notify us promptly if a file is missing, damaged, or cannot be opened. We will work with you to resolve verified delivery issues.

6. Cancellation by Meshman Studio

If we are unable to continue a project, we will contact you to discuss the situation and the work completed to date. Any refund or outstanding payment will be determined by the project agreement, the status of the work, and applicable law.

7. How to request a refund or cancellation

Send your request in writing and include the project name or invoice number, the name used for the booking, the date of payment, and a brief explanation of the request. Please contact us using the details below.

We will review the request and respond as soon as reasonably possible. If a refund is approved, we will confirm the amount and the expected processing method or timeline before processing it. The time taken for the funds to appear may depend on the payment provider or bank.

8. Chargebacks and payment disputes

If you have a concern about a payment, please contact us first so we can try to resolve it. This does not limit any rights you may have under applicable law or your payment provider's rules.

9. Changes to this policy

We may update this policy when our services or processes change. The version published on this page will include the latest update date. Any project-specific written agreement remains relevant to the project it covers.